Clear answers before booking your private transfer

Holbox is an island with no road access. The route has three parts: private ground transportation from Cancun Airport to Chiquila, passenger ferry from Chiquila to Holbox and local transportation from the Holbox dock to your hotel.

HolboxTransfers.com provides the private land transfer between Cancun Airport and the Chiquila ferry port. For the full route guide, see: How to Get from Cancun Airport to Holbox Island.

Yes. In addition to Holbox and Chiquila, HolboxTransfers.com can arrange private transportation to Cancun Hotel Zone, Cancun Downtown, Costa Mujeres, Playa Mujeres, Puerto Morelos, Playa del Carmen, Puerto Aventuras, Akumal, Tulum, hotels, Airbnb stays and custom routes. Send your itinerary so our team can quote the correct private service.

The total trip usually takes around 3.5 to 4.5 hours, depending on traffic and ferry timing. The drive from Cancun Airport to Chiquilá is typically about 2.5 to 3 hours, and the ferry from Chiquilá to Holbox is about 20 minutes.

Booking your private transfer in advance helps reduce uncertainty and keeps the airport-to-ferry logistics smooth.

In most cases, ferry tickets are purchased separately at the Chiquilá terminal. Ferries run frequently during the day, but waiting times can vary during peak travel periods.

Your private transfer will drop you off at the ferry terminal so you can take the next available departure.

Ride-share app pickups (including Uber) are not authorized to pick up passengers inside Cancun Airport. Because of this, pickup from the airport can be refused or interrupted, and drivers may face enforcement actions.

If you want a smooth, guaranteed pickup at your terminal and a direct drop-off at the Chiquilá ferry, a pre-booked private transfer is the most dependable option.

There is no direct bus from Cancun Airport to Holbox. A bus option usually requires additional transfers before reaching Chiquilá, and you must still take a ferry to Holbox.

If you prefer fewer connections and less waiting time, a private transfer directly to the Chiquilá ferry terminal is the simplest option.

Our staff awaits you at the airport or at the port of Chiquilá, holding a sign with your name on it (as indicated on your ticket). You will recognize our driver as we will send you a photo of him via WhatsApp.

Please follow the official pickup instructions here: Meeting Points at the Airport. If you need help at any time, contact reservations via WhatsApp or phone.

Our staff is always there. They are most likely just loading another family into a vehicle. If you cannot locate them, please contact our reservations staff via WhatsApp or by phone and they will coordinate immediately.

Please contact us immediately by WhatsApp if your flight is delayed, canceled, changed or if you arrive on a different flight. Our reservations team must verify vehicle availability, driver timing and route feasibility according to the confirmed schedule. For Holbox routes, ferry timing may also be affected.

You must notify reservations since there is an extra cost to go to different terminals. The extra cost for each different terminal is $150 MXN / $10 USD / €11 / $12 CAD.

The rates displayed on our website are cash rates in Mexican pesos (MXN).
We also accept credit card payments through OpenPay BBVA by payment link, or directly when boarding the vehicle using our card terminal.
USD cash payments are also accepted.

The prices displayed on the website are cash rates in MXN.
If you prefer to pay by credit card, please contact us before booking so we can provide the corresponding payment instructions.

Some reservations may require a small deposit in advance to secure the service, depending on the booking details, travel date, route, vehicle availability, or operational requirements.
If a deposit is required, our team will always inform you before confirming the reservation.

Yes. Credit card payment can be made securely through an OpenPay BBVA payment link.
If you would like to pay in advance by card, please contact our team and we will send you the payment instructions.

Yes. In many cases, credit card payment can also be made when boarding the vehicle using our card terminal.
Please let us know in advance if you prefer to pay by card so we can confirm availability for your service.

Yes, we kindly recommend bringing the exact amount whenever possible.
Our drivers may not always carry change, especially for large bills.
If you plan to pay in cash, please prepare the amount shown in your reservation confirmation to make the pickup process faster and easier.

Yes. For airport arrival transfers, the rate may increase by 20% depending on the destination and pickup time. This applies to Chiquila after 8:00 PM, Tulum after 9:00 PM, and all other destinations after 10:00 PM.
If this applies to your reservation, our team will inform you before confirming the service.

Yes. USD cash payments are accepted. If you prefer to pay in US dollars, please confirm this with our team before your service so we can provide the corresponding amount at the time of booking confirmation.

Yes. Credit card payments are processed through payment platforms as described in our Terms. Cash prices may not include tax and/or commissions. Please review details and refund timelines here: Terms and Conditions.

No. Our transportation service does not include tips. Tips are allowed and appreciated by our drivers. See: Terms and Conditions.

It can be from $5 USD (or $100 MXN) to $10 USD (or $200 MXN), depending on the service provided.

Yes. Baby seats or booster seats have an additional cost: $150 MXN / $10 USD / €7 / $15 CAD. Please request them in advance.

Of course! Send us a WhatsApp with your request and we will quote any restaurant stop. For a supermarket stop, there is an extra fee of $600 MXN / $30 USD / €25 / $40 CAD for each hour or partial hour. Must be booked in advance. We will take you to the most logical store along the route.

There are only courtesy stops at exchange houses or ATMs that are within the scope of the route. This courtesy stop will be made with the vehicle's engine off during the wait.

Yes. HolboxTransfers.com provides private transportation only. The vehicle is reserved for the passengers listed on your reservation. There are no shared rides, no collective shuttle stops and no unrelated passengers in your vehicle.

The rate includes the private transportation service for the confirmed route, date and pickup time. Ferry tickets, transportation inside Holbox Island, toll road fees, extra stops, child seats, waiting time outside policy or special add-ons are not automatically included unless they are specifically quoted and confirmed.

Yes. Standard luggage capacity depends on passenger count, vehicle type and route. Please inform us before confirmation if you are traveling with checked bags, oversized luggage, strollers, golf clubs, coolers or multiple large suitcases so we can assign the correct vehicle.

Yes, we are a pet friendly company. Your pet must go in its cage. If you request to take it loose and special cleaning is required, a cleaning fee applies: $500 MXN / $28 USD / €29 / $35 CAD.

Terms state all services include a free 10-minute waiting time at the destination indicated on the ticket. Once the waiting time has elapsed, the driver will leave the pick-up location and the service will be registered as NO SHOW without refund. Terms and Conditions.

Cancellation windows and penalties are defined in our Terms (Types A/B/C, including non-refundable cancellations within 24 hours or less). Please review: Terms and Conditions.

Terms state passengers are responsible for their personal belongings, and the company cannot take responsibility for lost, stolen, damaged, or misplaced items. Returning forgotten items may incur charges. Terms and Conditions.