Terms and Conditions

When purchasing our services, regardless of currency payment method, all customers are subject to the following terms and conditions. By accepting these terms, the client acknowledges and agrees to the conditions of use presented below.
Bookings:
All reservations are subject to availability and space in our vehicles. For itinerary changes 24 hours prior to your arrival or transfer, in your transport or tour reservation, such as: early or delayed arrivals or departures, contact us immediately at our reservation offices via whatsapp, our office for changes in reservations is closed at 17 pm, (Cancun time zone). Any cancellation on the same day of the tour or transfer generates a NO SHOW or full 100% charge.
Lost items
Passengers are responsible for their personal belongings. We do our best to return items left in our vehicles to their owners, but please note that we cannot take any responsibility for lost, stolen, damaged or misplaced items. The owner must pay any charges incurred in returning a forgotten item to its owner. Many bags look alike. Our drivers do their best to provide you with good service, but please note that they cannot be held responsible for remembering which bags belong to which passengers. Upon arrival at your destination, check that you have retrieved all your belongings and that every bag, briefcase, computer, etc. be, in fact, yours. Small items are most often left in our vehicles (mobile phones, cameras, small bags and sunglasses, in particular).
tips
Our transportation service to the Cancun airport or from the Cancun airport does not include tips. Tips are allowed and highly appreciated by our drivers.
About the prices and information of products published on our websites
We do our best to provide accurate and up-to-date rate information on this website. However, there may be instances of items being displayed in temporary cache files that may be out of date or discontinued promotions and still appear in search engine results, please note that prices are subject to change at any time. Therefore we will not be responsible for typographical errors and we reserve the right to make corrections and changes to your website at any time without notice. All our prices are shown in Mexican pesos, US dollars, euros and Canadian dollars, subject to currency exchange.
incidents beyond our control.
In case of circumstances beyond the responsibility of the company, such as heavy traffic, bad weather, accidents on the road or road closures, the client accepts a maximum wait of 25 minutes after the pick-up time established on the ticket. Once the waiting time has elapsed, the client can claim for a service not provided.
Waiting time for transfers.

All our services include a free 10-minute waiting time at the destination indicated on the ticket. Once the waiting time has elapsed, the driver will leave the pick-up location. And the service will be registered as NO SHOW without refund of the money paid, we recommend that you check out of the hotels in time and be ready to board the vehicle, so you do not have to lose your service.
In case of cancellations:
Type A: cancellation request made within 36 hours prior to the pick-up time indicated on the ticket will be refunded without cancellation fees.
Type B: the cancellation request made within 24 to 36 hours prior to the pick-up time indicated on the ticket is subject to a penalty of 50% of the total amount paid for the service.
Type C: Non-refundable cancellation: cancellation within 24 hours or less before the pick-up time indicated on the ticket is non-refundable. The company accepts no liability in this regard.
For any pick-up at home, condominium, apartment or Airbnb.
The client must provide the exact address and the GPS address where the pick-up will take place, as well as a photo of the place where the pick-up will take place. The client must confirm the pick-up time, date and address at least 24 hours before the service. If the confirmation is not made within this period, the service will be considered as a Type C cancellation without any responsibility of the company.
In case you have bought a ticket with an invoice. To request an invoice for the purchase.
The client must send a whatsapp indicating the following ticket number, federal tax identification number, full name of the natural or legal person, place and date of issue, total amount of the ticket, currency, payment method, billing address (city , state, country, and zip code), contact phone number. Invoices will be sent within 2 business days to the customer's email address.

People in inconvenient state.
The company reserves the right (and delegates the right to its designated referrals and agents) to refuse to transport or reimburse any person believed to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to represent a threat to the driver, vehicle, other passengers or staff, as well as work tools. In view of the foregoing, and in accordance with article 58, paragraph 2 of the Federal Consumer Protection Law of Mexico.
Dirty the vehicle or destroy any element inside the vehicle.
If you suffer from nausea, diarrhea or any other condition, please report it so that the driver can take it into account.
In case of vomiting, wetting, defecating the vehicle, there is a penalty of $120 usd, as well as breaking, destroying any element of the vehicle, it will have to be valued with the authorities to establish an amount to repair the damage.

IMPORTANT: Because our vehicles work 24 hours a day and have a schedule of scheduled services, we will not board people who are wet, covered in mud, covered in sand, or semi-naked.

In the event of an accident during transport, all vehicles are fully insured. It is very important that during the unfortunate event, if necessary, the arrival of the representative of the insurance company to provide the necessary medical passes and the arrival of the ambulance.

It is not allowed to leave garbage of any kind inside the vehicle.

It is not allowed to consume food inside the vehicle.

All our services are supported by Cancun Cabs Agency S de RL de CV and Cancun Airport Holbox Transfers S de RL de CV having all government permits to enter the Airport and Hotels, Parks, Airbnb, addresses and locations.

We do not ask for and do not store personal banking data from any financial and banking institution.

Payments by credit card are made through the paypal platform through our Mexican fiscal account cancun Airport holbox transfer s de rl and only payments for our services are accepted exclusively from verified and clearly identified accounts, in addition to our prices do not include the tax and paypal commission.

Credit card payments are made through the Openpay by BBVA platform (openpay.mx) through our mexican tax account Cancun Airport Holbox Tansfer S de RL, our cash prices do not include tax and/or commissions. The company is not responsible for the data you enter into the payment platform. Credit card refunds take at least 6 business days, with the maximum charge made one day later, otherwise it will remain as a credit balance.